Replacement Program

If you break a piece of your MATCH crystal & pewter barware, wine glass or beer glass, or pewter trimmed ceramic, we offer a discounted replacement program.

• Contact returns@match1995.com, and give us the item number of your broken item (this number can be found on every product detail page under the product name).
• MATCH will confirm the discounted replacement cost with you.
• After you approve the replacement cost, MATCH will send you the Return Authorization (RA) form needed to ship the broken item back to us.
  Please Note: the MATCH warehouse will refuse any package returned without an RA.
• Follow the return instructions on the form.
• Once MATCH receives your returned broken item, we will send a new replacement of the same item at a discounted price.
• MATCH is not responsible for shipping fees or lost returns. We recommend using a trackable and insured shipping method.  Please send your return to the address on the MATCH return form, and keep the tracking information for your records.
• Please note: approved returns must be received in the MATCH warehouse within 30 days of receipt of the MATCH Return Authorization form. Returns received after 30 days will be rejected and returned to the sender.