If you break a piece of your MATCH crystal & pewter barware, wine glass or beer glass, or pewter trimmed ceramic, we offer a discounted replacement program.
- Contact firstname.lastname@example.org, and give us the item number of your broken item (this number can be found on every product detail page under the product name).
- MATCH will confirm the discounted replacement cost with you.
- After you approve the replacement cost, MATCH will send you the Return Authorization (RA) form needed to ship the broken item back to us.
Please Note: the MATCH warehouse will refuse any package returned without an RA.
- Follow the return instructions on the form.
- Once MATCH receives your returned broken item, we will send a new replacement of the same item at a discounted price.
- MATCH is not responsible for shipping fees or lost returns. We recommend using a trackable and insured shipping method. Please send your return to the address on the MATCH return form, and keep the tracking information for your records.